Our ability to communicate - orally or in writing, to large audiences
or small, in our business or personal lives - influences the perception
that others hold of us. Enhance your communication style and skills
to more effectively communicate in all aspects of your life.
Written Communications
- Understanding what contributes to user-friendly
written communications
- Planning and organizing your written communications
- Creating
unified and coherent paragraphs
- Writing effective sentences
- Understanding
the importance of active voice
- Checking your written communications
for readability
- Selecting the appropriate word when faced
with confusing word groups (e.g., affect v. effect)
Active Listening
- Developing trust and rapport
- Paraphrasing to clarify communication
- Asking meaningful questions
- Effective listening tools
Business and Professional Etiquette
- Behavior in the office and at social functions
- Projecting a professional image
- The ethics of accepting gifts
- Making your point convincingly and assertively
Communications Essentials
- Understanding communications styles and personal
preferences
- Getting the information you need from difficult
interviewees
- Applying active listening skills
- Resolving
conflicts
Communication, Influencing, and Change Implementation
Skills
- Applying the basics of effective interview techniques
- Influencing and other effective communication skills
- Positive approaches for communicating audit findings
- The importance of diversity in the work place
Communication Styles
- Understanding communication styles
- Identifying your preferred communication style
- Working successfully with other communication styles
- Overcoming barriers to communications differences
- Fostering change
Conflict Management
- Attitudes and behaviors that create conflict
- Approaches to conflict resolution
- Arriving at win-win resolutions
- Tips and techniques for effectively and efficiently handling
conflict
Facilitation
- Developing constructive teams
- Gaining buy-in and commitment
- Encouraging key players to participate
- Staying on task
- Practical tips and techniques
Interviewing for Information: A
Structured Approach
- The eight-step interviewing model
- Active listening skills
- Effective questioning techniques
- Team interviewing
- Handling difficult interview situations
Public Speaking
- Planning oral presentations
- Delivering oral
presentations
- Fielding questions
- Creating visual aids to
effectively convey your message
- Using your voice to convince your
audience
- Overcoming anxiety
- Practice and feedback
Report Writing and Message Development
- Applying an appropriate tone to convey your message
- Writing user-friendly reports
- Writing charge paragraphs
- Crafting effective sentences
- Choosing the "write" words
- Making sense and order of all the collected information
- Addressing your audience's needs
Reporting and Presenting Findings
- Differentiate between different types of audit findings
- Review the effect objectives have on findings and message formulation
- Design a report message that links findings, conclusions and
recommendations to the objectives
- Write findings that incorporate all four finding elements
- Write findings that meet the standards of evidence
- Organize findings using charge paragraphs and topic sentences
Running Effective Meetings
- Key components of effective meeting
- Planning and organizing successful meetings
- Clarifying the role of meeting leader
- Managing disruptive behaviors
- Handling interruptions
- Evaluating meetings—What worked? What didn’t?
- Videoconferencing tips
Audit Report Writing (2-day
course)
- Crafting Sound Audit Objectives
- Writing User-Friendly Audit Reports:
- Balanced Tone
- Knowing the Audience's Needs
- Deductive Structure
- Charge Paragraphs
- Topic Sentences
How to Write:
- Executive Summaries
- Introductory Paragraphs
- Background
- Findings Sections
- Conclusions
Additional On-site Workshops
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Carole
Buncher and Associates: The
Competency Company™ is
registered with the National Association of State Boards
of Accountancy (NASBA) as a sponsor of continuing professional
education on the National Registry of CPE Sponsors. |
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